Privacy Policy

This document will explain how Gigaair Ltd uses the personal data we collect from you when you use our website.

Topics:

What data do we collect? How do we collect your data?

How will we use you data? How do we store your data?

Marketing What are your data protection rights?

What are cookies? How do we use cookies?

What types of cookies do we use?

How to manage your cookies

Privacy policies of other websites

Changes to our Privacy Policy

How to contact us

How to contact the appropriate authorities

What data do we collect?

Gigaair collects the following data:

• Personal identification information (name, email address, phone number, address etc)

How do we collect your data?

You directly provide Gigaair with most of the data we collect. We collect data and process data when you:

• Register online or make an enquiry about our services •

Voluntarily complete a customer survey or provide feedback via email, social media or over the telephone.

• Use or view our website via your browser’s cookies.

How will we use your data?

Lothian Broadband collects your data so that we can:

• Process your order, carry out a survey, connect your property, manage your account.

• Email you with special offers on other products and services we think you might like.

How do we store your data?

Gigaair securely stores your data at our office: 1st Floor 3 Parkway court, Bailieston, Glasgow, G69 6GA. , using password protected and Encrypted laptops with up-to-date anti-virus software.

Gigaair will keep your contact details whilst you remain a customer and will delete your data from our system when your contract terminates and your information is no longer required to manage your account, unless requested otherwise.

Marketing

You have the right at any time to stop Gigaair from contacting you for marketing purposes.

What are your data protection rights?

Gigaair would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Gigaair for copies of your personal data. We may charge you a small administration fee for this service.

• The right to rectification – You have the right to request that Gigaair correct any information you believe is inaccurate. You also have the right to request Gigaair to complete information you believe is incomplete.

• The right to erasure – You have the right to request that Gigaair erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that Gigaair restrict the processing of your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@gigaair.co.uk 1st Floor 3 Parkway court, Bailieston, Glasgow, G69 6GA.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

Gigaair uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Gigaair uses these cookies so that we can recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – Gigaair uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in some cases, some of our website features might not function as a result.

Privacy Policies of other websites

The Gigaair website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Gigaiar keeps its privacy policy under regular review and places updates on this web page. This privacy policy was last updated on 22 July 2020

How to contact us

If you have any questions about Gigaair’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: info@gigaair.co.uk

Telehone: 0330 2020612

Gigaair Ltd 1st Floor 3 Parkway court, Bailieston, Glasgow, G69 6GA.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Gigaair has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

The Information Commissioner’s Office – Scotland 45 Melville Street Edinburgh EH3 7HL

Telephone: 0303 123 1115

Email: Scotland@ico.org.uk